TERMS OF DELIVERY
1. Ordering and payment
The e-commerce order is paid in the online bank and therefore fill in the order form carefully. If you have any questions when ordering
Our customer service is available at 0500 714 319 or e-mail firstname.lastname@example.org.
You can also place an order by e-mail email@example.com or by phone 0500 714 319, in which case we will send a pre-invoice.
Delivery of the products you have ordered will only take place once the advance invoice has been paid and the payment has been logged into our system.
Ordering takes place on Graafisen Monipalvelu Oy’s online store website at https://www.gmp.fi/verkkokauppa. The order becomes binding on the parties when Graafisen Monipalvelu Oy has sent the order confirmation by e-mail to the customer. Graafisen Monipalvelu Oy reserves the right not to confirm the order if the product is sold out or there are problems with its availability. Graafisen Monipalvelu Oy will notify the customer without delay and return the already paid transaction amount.
2 . Prices and delivery costs
Valid prices are announced on Graafisen Monipalvelu Oy’s online store website at https://www.gmp.fi/verkkokauppa. The price includes value added tax (VAT) 24%. Graafinen Monipalvelu Oy reserves the right to change prices.
Delivery costs are 10 euros / order and a purchase of more than 150 euros 0 euros.
Products and delivery costs are paid with the bank button to online banking as a Checkout payment service. Checkout is a secure payment method for you.
Pursuant to the transitional provision of the Payment Institutions Act, the service is entered in the payment institution register maintained by the Financial Supervisory Authority.
Checkout is a service maintained by Checkout Finland Oy (business ID 2196606-6).
4. Delivery time and delivery methods
Delivery time is usually 2 to 7 days and is confirmed in the order confirmation. The start of the delivery period is calculated from the day when Graafinen Monipalvelu Oy has sent the customer an order confirmation by e-mail. If the product cannot be delivered within 7 days, Graafinen Monipalvelu Oy will notify the customer immediately. If the customer has ordered more than one product, the products may arrive delivered separately. This does not increase the amount of delivery costs, but the customer only pays the delivery costs stated in the pre-invoice. Orders are delivered via Post. If necessary, the transport can also be arranged through another transport company.
The customer has the right to cancel the order made before the product has been left to be transported by the carrier. Cancellation can be made by e-mail to firstname.lastname@example.org or by phone to 0500 714 319.
The customer has the right under the Consumer Protection Act to return an unused product within fourteen (14) days of receiving the product. In this case, the product must not be put into service and must be substantially unchanged at the time of delivery. Instructions for returning the product are given by customer service at 0500 714 319 or by e-mail at email@example.com. In connection with the return, the customer must always provide the order number, contact information and account information for refunding the payment, and enclose a receipt for the purchase sent by Graafisen Monipalvelu Oy by e-mail. The product must be carefully packed in its original packaging. The product will be returned to Painannekatu 7, 15340 Lahti in accordance with the instructions given. After the Graphic Multiservice has accepted the return, the transaction amount will be returned to the customer without delay, no later than 30 days after the return of the goods. Graafinen Moniipalvelu Oy does not accept returns if the product is not unused and in a condition for sale.
The customer must immediately, no later than within seven (7) days, file a complaint about an incorrectly delivered or defective product to customer service on 0500 714 319 or by e-mail to firstname.lastname@example.org. The defective product will then be returned to the address mentioned in section 6 according to the instructions given. Graafinen Monipalvelu Oy primarily corrects the defect in the product or delivers the faultless goods to the customer within a reasonable time. Grafik Monipalvelu Oy is not liable for damages caused by a factor on the customer’s side, such as misuse of the product or customer negligence. Graafinen Monipalvelu Oy is also not responsible for the wear and tear caused by the normal use of the product. The customer must inspect the shipment and the product contained in it as soon as it reaches the customer. If the product has been damaged during freight, the customer is asked to report the damage to the carrier and then contact Graafisen Monipalvelun Oy’s customer service. Graafinen Monipalvelu Oy will then deliver a new product to the customer.
8. Force majeure
Graafinen Monipalvelu Oy is not obliged to perform the agreement if the performance of the agreement is prevented or delayed for a reason that is beyond the control of Graafisen Monipalvelu Oy. Force majeure may include, for example, government action, information network disruptions, natural disasters, fires, war or its threat, insurrections, riots, and industrial action.
9. Dispute Resolution
Disputes concerning this contractual relationship are governed by Finnish law.
Tel. 0500 714 319